FAQ — Arrival Freight

Question 1

How do I get a freight quote from Arrival Freight?

Accepted Answer

You can request a quote by filling in our contact form on the Contact page or calling our team directly. Please have your cargo details ready — origin, destination, commodity type, weight, and dimensions — so we can provide an accurate rate as quickly as possible.

Question 2

What types of cargo do you handle?

Accepted Answer

We handle a wide range of cargo including general goods, hazardous materials (subject to compliance), perishables and temperature-sensitive cargo via our cold chain service, oversized and project cargo, and bulk commodities. Contact us to discuss any special requirements.

Question 3

Which ports do you operate from in Egypt?

Accepted Answer

Our primary base is New Damietta Port, one of Egypt's largest container terminals. We also operate from Alexandria, Port Said, and Sokhna Port, giving us full national coverage for both import and export shipments.

Question 4

What is the difference between FCL and LCL shipping?

Accepted Answer

FCL (Full Container Load) means your cargo fills an entire container — typically 20ft or 40ft — giving you exclusive use and generally faster transit. LCL (Less than Container Load) consolidates your cargo with other shippers' goods into a shared container, making it cost-effective for smaller shipments. We can advise which option suits your volume and budget.

Question 5

How long does ocean freight from Egypt take?

Accepted Answer

Transit times vary by destination. Europe typically takes 7–14 days, the Far East 18–25 days, the Americas 20–30 days, the Gulf 5–10 days, and Africa 12–20 days. These are port-to-port estimates and may vary depending on the carrier, routing, and any transshipment hubs involved.

Question 6

Do you offer reefer (refrigerated) container services?

Accepted Answer

Yes. We have dedicated cold chain capabilities at Damietta Port and work with carriers including Maersk, MSC, and CMA CGM to provide reefer container services for pharmaceuticals, fresh produce, frozen goods, and other temperature-sensitive cargo.

Question 7

Can you handle customs clearance on my behalf?

Accepted Answer

Absolutely. Our licensed customs brokers manage the full clearance process for both imports and exports — including tariff classification, duty calculation, document submission to the Egyptian Customs Authority, and coordination with port authorities. We keep you informed at every step.

Question 8

What documents are typically required for an export shipment from Egypt?

Accepted Answer

Standard export documentation includes a Commercial Invoice, Packing List, Bill of Lading (or Air Waybill), Certificate of Origin, and any commodity-specific certificates (e.g. phytosanitary, health, or conformity certificates). Requirements vary by destination country — our team will advise on the exact documents needed for your shipment.

Question 9

How has Egypt's new customs digitalisation initiative affected clearance times?

Accepted Answer

The Egyptian Customs Authority's single-window digital platform has streamlined document submission and reduced manual processing times for compliant shipments. We are fully integrated with the new system and can guide you through the updated documentation requirements to ensure smooth clearance.

Question 10

What factors affect my freight rate?

Accepted Answer

Ocean freight rates are influenced by the trade lane, container type and size, cargo weight and volume, current market demand, fuel surcharges (BAF), port congestion surcharges, and any special handling requirements. We source competitive rates across our carrier network and will always explain the components of your quote.

Question 11

Do you offer long-term contract rates?

Accepted Answer

Yes. For clients with regular shipping volumes, we can negotiate contract rates with carriers that provide price stability and guaranteed space. Contact our commercial team to discuss your annual volumes and preferred trade lanes.

Question 12

How can I track my shipment?

Accepted Answer

You can track your shipment using our Track & Trace tool on the homepage — simply enter your booking reference or container number. You can also contact your dedicated account manager for a real-time status update at any point during transit.

Question 13

What happens if my cargo is delayed?

Accepted Answer

Delays can occur due to port congestion, weather, carrier schedule changes, or customs holds. We monitor all active shipments and proactively notify you of any disruptions. Our operations team will work to find the fastest alternative routing or solution and keep you updated throughout.

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